FAQ

Yes — for all three. We recommend reserving your spot as early as possible, especially around holidays and peak travel seasons when availability fills up fast. You can book directly through our online booking portal or call us at (812) 946-4998.

Of course! Stop by anytime we're open and we'll gladly show you around — no appointment necessary.

All Drop-Offs

All drop-offs need to be from 10 AM–12 PM or 1 PM–6:30 PM Monday through Saturday.

There are no drop-offs on Sundays.

If you need to drop off earlier, there is a $15 early drop-off fee.

All Pick-Ups

All pick-ups need to be picked up from 7 AM–12 PM, Monday through Saturday.

Sunday pickup is available only from 1 PM–3 PM.

For every hour late beyond the pickup window, there is a $5 fee per hour.

Sundays: If you are not able to pick up by 3 PM, you will have to pick up during Monday pickup hours.

Early Drop-Off Fee

If your pet arrives before the drop-off window (10 AM–12 PM / 1 PM–7 PM), a $15.00 fee will be added.

Late Pick-Up Fee

If your pet needs to be picked up after the pickup window (7 AM–12 PM), a $5.00 fee per pet will be added.

Bath Fee

Applies if kennel staff bathe your dog during a boarding or daycare stay. Pricing starts at $25 per dog.

Bagging Fee

If pet meals are not pre-portioned upon arrival, there is a $1.00 fee per bag or meal that staff have to prepare.

Holiday hours vary by season — please call (812) 946-4998 or check our booking portal for current holiday scheduling.

We offer a variety of play options to suit every dog's personality and comfort level:

• No Play — Ideal for dogs who prefer a calm, relaxing stay. Your dog enjoys a comfortable suite, scheduled potty breaks, and regular meals without joining play sessions.
• Individual Play — Perfect for dogs who prefer one-on-one attention, with private playtime or a walk from one of our caring team members.
• Group Play — Best for social pups! Supervised group play with companions carefully matched by size, temperament, and play style.

To help your dog stay comfortable and avoid digestive upset, please bring:

• Vaccination records — required for every stay, no exceptions
• Food — individually bagged, pre-portioned meals for the length of the stay
• Medication — we administer it at no charge; pill pockets are a big help
• Personal items — one small blanket or towel with a familiar scent from home and a toy

If your dog runs out of food, we keep Kirkland Lamb, Rice & Vegetable Formula on hand as a gentle, easy-to-digest house food. We do ask that meals be pre-portioned into individual bags; if you'd rather not, our team can portion them for you at check-in for $1 per meal, added to your final bill.

A few things to leave at home, since space is limited and we've got you covered:

• Large tubs or bags of food — our storage space is limited
• Food and water bowls — we use raised feeders
• Large beds or blankets — our raised beds with fleece toppers keep pups cozy
• A big pile of bones or chew toys — one or two is plenty

Yes — a quick brush & spritz refresh or a full grooming service can be added on before pickup.

If your pet is boarding with us for 2 weeks or more, you must pay half of the boarding stay upfront or choose one of our boarding packages. We will also need a photocopy of a valid ID and a card on file.

Our trained Canine Coaches provide constant, direct supervision during all playtime, backed by 24/7 video surveillance and secure perimeter and indoor fencing throughout the facility. We also follow sanitary protocols, manage play and have access to local vets and animal hospitals if ever needed.

Every new dog is assessed before their first daycare visit so our team can understand their personality and group them with the right playmates.

Before joining daycare, every dog undergoes an evaluation that includes:

• Staff Interaction – How your dog responds to and interacts with our team.
• Environment – How comfortable your dog is in the daycare surroundings, routines, and activities.
• Behavior – Your dog's temperament, social behavior, and interactions with other dogs.

This helps us create a safe, comfortable, and positive daycare experience for every dog.

Yes — we offer dedicated play groups for reactive and more introverted dogs, so shy or nervous pups are grouped appropriately rather than placed into general play.

Yes. Grooming add-ons like a brush & spritz can be tacked onto a daycare visit, and our Day School Supercharge option gives your dog one-on-one training time with our trainer while they're at daycare or boarding.

Our core services include Full Groom (haircut, bath, nail trim, scent, and bandana), Mini Groom (face, feet & fanny trim plus bath, nail trim, scent, and bandana), Bath & Nails, and Bath Only. We also offer add-ons including nail trimming and buffing, teeth brushing, ear cleaning, gland expression, blueberry facials, de-shedding and de-matting, flea baths, and de-skunk treatments.

Yes — a 50% deposit is required at booking to secure your dog's grooming appointment. The deposit goes toward your payment when you pick up your pup. To receive the deposit back if you need to cancel, you must cancel at least 48 hours before the appointment.

We offer teeth brushing, a blueberry facial to brighten fur and remove stains, ear plucking and deep cleaning, nail clipping with optional Dremel, de-shedding and de-matting treatments, and anal gland expression.

Groomers are trained to recognize stress signals, handle sensitive areas such as the ears, paws, and tail carefully, and stop immediately if a dog shows signs of pain or panic.

We do our best to accommodate every dog with patience and care, though particularly challenging pets may require extra handling time. Please call us beforehand so we can discuss your dog's needs.

No — sedation isn't something we administer. We rely on patience, positive reinforcement, and a calm environment instead.

Yes! Add-ons such as teeth brushing, a blueberry facial, nail buffing, or a de-shedding treatment can be added to any Bath Only, Bath & Nails, Mini Groom, or Full Groom service. Just let us know when booking so we can build the right package for your pup.

Our training programs include three core levels — Manners, Obedience, and Off-Leash Recall — plus a Complete Training Bundle, Day School memberships (monthly training subscriptions), private in-home or on-site lessons, and group classes, including a Puppy Head Start class.

Our trainer uses a balanced approach that combines positive reinforcement with proven, structured methods, including humane remote-collar instruction for building off-leash reliability.

Puppies need to have completed their 3rd round of Distemper vaccinations, along with both flu shots and the Bordetella vaccine. Rabies isn't required until your vet administers it.

No — while we take every precaution to keep contagious illness out of our facility, no communicable disease can be completely prevented. Vaccinations strengthen your dog's immune system, reduce the severity of illness, and lower the risk of spreading infection, making them an important part of keeping every pet as safe as possible.

Absolutely. We're equipped to provide customized care for dogs with unique requirements — mobility challenges, incontinence, feeding assistance, specialized injections, or complex medication schedules. Every dog is different, so we tailor our care to fit their individual needs.

Yes. We use slip leads across the facility to safely move dogs between rooms, play yards, grooming areas, and potty breaks — they give our team the safest, most secure way to maintain control while dogs are moving around the property. If your dog can't use a slip lead due to a medical condition (like a collapsed trachea) or is uncomfortable with one, just let our team know in advance so we can make the right accommodation.

If your dog has a pre-existing condition or needs medical care while with us, we'll first try to reach you and your emergency contact. Whenever possible, we use your dog's regular veterinarian; in an emergency, or if your vet is unavailable, we'll arrange treatment through a trusted local emergency vet clinic to protect your dog's health. More detail is available in the Pet Agreement signed at registration.